At Limelight Group Limited and Limelight Financial Services Limited (together with our successors and assignees, “Limelight”, “we”, “us”) we are committed to protecting your personal information. We recognise that privacy is very important and that providing us with your personal information is an act of trust, and we take that seriously.
(a) all products and services supplied by the various businesses and brands operated by Limelight (each a “Business Unit”), as follows:
(b) all Websites operated by Limelight (“Websites”), including:
(c) all online applications operated by Limelight (“Apps”).
The Personal Information we collect
The Personal Information that we collect about you will depend on the product or service we are supplying to you and the Business Unit, Website and/or App that you are interacting with. We only collect Personal Information as necessary for a lawful purpose connected with the relevant product or service. The Personal Information we collect may include:
How we collect information about you
Directly from you
We collect Personal Information directly from you when you:
From third parties and publicly available sources
We may also request (and collect) your Personal Information from the authorised third parties set out below under the heading “How we share information with third parties”.
Additionally, we may collect your Personal Information from publicly available and subscriber sources including registers (such as the Personal Property Securities Register), databases and social media platforms.
Automatically from your use of our Websites or Apps
We may also collect other information, which may not necessarily be Personal Information, automatically when you access and use any of our Websites or Apps. This information could include your IP address, location, device type, session information, cookies and what pages you looked at and what links you clicked on as you navigated through the relevant Websites or Apps. We use this information to understand what content and features are effective and improve our Websites, Apps, products and services.
How we use information we collect
The primary purposes for which we collect, store, use and disclose your Personal Information are to enable the Business Unit(s) that you have requested products or services from to:
To enable the Business Unit(s) that you have requested products or services from to:
Your Personal Information will only be accessed and used for these primary purposes by our head office or the Business Unit that is providing you with products or services, and not any of our other Business Units.
We may also collect, store and use your Personal Information for the following associated purposes:
How we share information with third parties
For the purposes set out above and for credit reporting purposes, we may provide your Personal Information to (and request and collect your Personal Information from) third parties. Such third parties may include:
You authorise us to request and collect your Personal Information from (and disclose your Personal Information to) the third parties referred to above.
We may disclose your credit information, including account information, default information, repayment history (including whether payments are made on time), the fact that you have applied for a loan or sought a quotation for the cost of credit, and identification information to credit reporting agencies. Information disclosed by us to credit reporting agencies may be listed in their systems, used by them to provide credit reporting services or other information services, and supplied to their customers who use their services to make credit decisions about you or any applicable organisation you are representing. Credit reporters will hold your Personal Information on their terms and treat your information in accordance with their own privacy policies. Credit reporters are subject to specific requirements in relation to credit information they hold. You can find out more about those obligations and your rights at https://www.privacy.org.nz/privacy-act-2020/codes-of-practice/crpc2020
When we transfer information overseas
We utilise the services of entities in various countries (including, New Zealand, Australia, USA and India) for the matters specified above under the heading “How we share information with Third Parties”. Consequently, we may transfer your Personal Information to parties located in these countries.
How long we keep your information
We will keep your Personal Information:
Cookies are text files containing small amounts of information which are downloaded to your browsing device, e.g. a computer or smartphone, when you visit a website or online application. Cookies can be recognised by the website or online application that downloaded them, or other websites or online applications that use the same cookies. This helps websites and online applications know if the browsing device has visited them before.
Cookies do many things, like helping us understand how our Websites and/or Apps are being used, letting users navigate between pages effectively, remembering your preferences, and generally improving your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.
The length of time a cookie will stay on your browsing device depends on whether it is a persistent or session cookie. Session cookies will only stay on your device until you stop browsing a Website (or close an App). Persistent cookies will stay on your browsing device until they expire or are deleted.
If you do not wish to receive any cookies, you may manually adjust the cookie settings on your website browser. In some instances, this may mean you will not be able to take full advantage of parts of our Websites.
Marketing and opting out
Where you have consented to receiving such communications, we may use your Personal Information to provide you with marketing and promotional information by electronic message.
If, at any stage, you no longer wish to receive these marketing communications, you may unsubscribe by using the unsubscribe facility in any communication or by contacting us using the relevant contact details specified below under the heading “Contact details”.
While we take reasonable steps to maintain secure internet connections, if you provide us with Personal Information over the internet, the provision of that information is at your own risk.
Protection of Personal Information
We will take all reasonable steps to keep secure any Personal Information we hold about you and to keep this information accurate and up to date. Your Personal Information is stored on secure servers that are protected in controlled facilities.
In addition, our employees and the contractors who have access to the information systems of any of our Business Units are obliged to respect the confidentiality of any Personal Information that they have access to. However, except as required by applicable privacy laws, we will not be held responsible for events arising from unauthorised access to your Personal Information.
You can also play an important role in keeping your Personal Information secure by maintaining the confidentiality of any password and accounts used on the Websites or Apps. Please notify us immediately if there is any unauthorised use of your account by any other Internet user or any other breach of security.
If you suspect any misuse or loss of, or unauthorised access to, your Personal Information, please let us know immediately.
How you can access or correct your information
If you wish to access and/or correct Personal Information we hold about you, you can request this information by getting in touch with us by writing to the Limelight Privacy Officer, or by contacting the Business Unit that you have been receiving products or services from, using the relevant contact details specified below under the heading “Contact Details”.
We will try to respond to your request within 10 working days.
What to do if you have a complaint?
Limelight complies with the requirements of the Privacy Act 2020. Should you feel Limelight has breached your rights under this Act please write to the Limelight Privacy Officer using the relevant contact details specified below under the heading “Contact Details”.
For complaints or enquires related to Privacy:
Email: [email protected]
For complaints or enquiries related to marketing:
Email: [email protected]
For general enquiries:
Email: [email protected]
Attention: The Privacy Officer
Limelight Financial Services Limited
PO Box 204365
Last updated: November 2022