Complaints & Disputes

We're committed to having a positive and lasting impact on your financial wellbeing.

If something’s not going the way you think it should be, please talk to us by calling 0800 342 500 or using our contact page to get in touch. We’ll delve into the matter for you, and work hard to find a solution.

Official information you might need to know

Thorn Finance is a registered financial services provider. Our details are:

Limelight Financial Services Limited

PO Box 204365
Manukau 2161
Phone: 09 250 3360
Email: [email protected]

FSP number: FSP39861

It’s reassuring to know we’re members of an independent dispute resolution scheme. This is a free service for customers that’s designed to help resolve complaints against financial service providers. So, if you’re not happy with how we’ve dealt with a problem, please feel free to contact FSCL at (level 4, 101 Lambton Quay, Wellington) or by phoning 0800 347 257 or emailing [email protected]