Complaints & Disputes

We're committed to having a positive and lasting impact on your financial wellbeing.

If something’s not going the way you think it should be, please talk to us by calling 0800 342 500 or using our contact page to get in touch. We’ll delve into the matter for you, and work hard to find a solution.

Official information you might need to know

Thorn Finance is a registered financial services provider. Our details are:

Thorn Group Financial Services Limited

Trading as Thorn Finance

PO Box 204365
Manukau 2161
Phone: 09 250 3360
Email: [email protected]

FSP number: FSP39861
Registration date: 12/2/2010

It’s reassuring to know we’re members of an independent financial disputes resolutions scheme. A free service for customers that’s designed to help with any issues they might have regarding financial advice they’ve received from us. So, if you’re not happy with the outcome, please feel free to contact them.

Financial Services Complaints Limited

Level 4
101 Lambton Quay
Phone: 0800 347 257
Email: [email protected]

Confirmation of Thorn Finance’s registration for the scheme can be found at the website.

We are licensed and regulated by the Financial Markets Authority as a Qualifying Financial Entity (QFE) for all financial services. We are also a member of the Financial Services Federation and helped to produce the brochure Responsible Lending Guidelines – Financial Services Federation. This tells you what you should expect from your lender when you are borrowing money. Download the brochure